HURRICANE FLORENCE RECOVERY RESOURCES AND INFORMATION

FEMA

  • The Federal Emergency Management Agency’s website, www.fema.gov/ has the latest news and information on the disaster in North Carolina.
  • Register for federal disaster assistance. If you had storm or flood damage in any of the affected counties you may apply for FEMA assistance online at DisasterAssistance.gov or by calling 800-621-3362. Lines are open every day from 6 a.m. to 10 p.m. Survivors who use TTY may call 800-462-7585.
  • Survivors may locate disaster centers near them at www.fema.gov/disaster-recovery-centers or by calling the FEMA helpline at 800-621-3362. You can seek assistance at any disaster recovery center, including centers in other states.

APPEALING

  • All applicants for federal disaster assistance have the right to appeal a decision.  Your appeal can be filed  online at www.disasterassistance.gov or at any disaster recovery center. In order to file an appeal you must bring your determination letter, your written appeal and any supporting documents requested in your determination letter.

MOLD AND CLEANUP

  • Mold may be a serious health risk so don’t wait for a visit from FEMA or your insurance company before you start cleaning up. FEMA inspectors and insurance claims adjusters will still be able to verify flood damage. Take lots of pictures before your insurance adjuster visits.
  • Be sure to consult with your local officials for instructions before setting out debris. If you don’t have local emergency management contact information, it can be found online at NCDPS.gov/Florence.

CRISIS CLEANUP

SENIOR CITIZENS

  • The North Carolina Division of Aging and Adult Services administers federal and state-run services for senior citizens. It also oversees the Area Agencies of Aging in each county, which develop coordinated community-based systems.  You can visit their website at: https://www.ncdhhs.gov/divisions/daas or by calling the Aging and Adult Services Helpline at 919-855-3400.

NATIONAL FLOOD INSURANCE (NFIP) CALL CENTER

  • Contact your insurance company to file a claim.
  • If you have flood insurance questions call 1-800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select option 2. Call center staff are available to assist with information regarding your policy, offer technical flood guidance to aid in recovery and answer other flood insurance questions. You can be transferred to your insurance carrier for additional assistance if you have further questions.

NC FLOOD INUNDATION MAPPING AND ALERT NETWORK (FIMAN)

GENERAL HEALTH AND WELFARE

  • North Carolina has several agencies that deal with different groups of people who are disabled or have access and functional needs. To learn more, visit https://www.ncdhhs.gov/ or you can call (919) 855-4800.
  • The Centers for Disease Control and Prevention has information for flood preparedness and response at: http://www.bt.cdc.gov/disasters/floods/index.asp
  • The Occupational Safety and Health Administration (OSHA) can be reached by calling: 1-800-321-OSHA (6742).
  • The North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse Services is online at: https://www.ncdhhs.gov/mhddsas.
  • FEMS offers advice on coping with a disaster at http://www.fema.gov/coping-disaster.

U.S. SMALL BUSINESS DISASTER LOAN ASSISTANCE

  • The U.S. Small Business Administration (SBA) offers low-interest disaster loans to businesses of all sizes, most private nonprofit organizations, homeowners and renters. The SBA Disaster Assistance Customer Service Center can be reached at 1-800-659-2955 or email: disastercustomerservice@sba.gov.

FOOD ASSISTANCE

U.S. POSTAL SERVICE

  • For issues with the United States Postal Service  or to locate mail please visit https://www.usps.com/help/contact-us.htm or call 1-800-275-8777.